Bryan Jeffrey, the founder and owner of MOAT: Mental Health Services is proud to release the first of a suite of online modular training packages. Occupational Violence & Aggression.

The logistical difficulties for organisations releasing staff to attend face-to-face training sessions has led to a reduction in attendance rates in some sectors. Hopefully this online modular format will allow more staff members the opportunity to gain the knowledge that they need to fulfil their roles in a range of sectors.

To compliment the extremely popular OVA training that we have been developing and delivering since 2008, and to make it more accessible to more staff and organisations - we have decided to make it available as an online modular session.

The content is very similar to that provided in the face-to-face sessions, but obviously without some of the interactive elements that the face-to-face model provides.

One of the major advantages of this format is that staff can access the content at a time, place, and pace that best suits their busy schedules.

Contents of the training package:

Volume discounts are available for organisations looking to provide this training for their staff and volunteers.

Please contact us directly for further details

Participants can independently sign-up below to access the training package.

Occupational Violence & Aggression - Fixed price
A$100.00
One time

Get anytime access to our Occupational Violence & Aggression training package, at a time, place, and duration that best meets your needs.


✓ Informative evidence-based video content
✓ Unlimited access to the content until completed
  • Welcome to your OVA education modules

    OVA is a priority across all settings

  • Video - it’s never ok (paramedic)

    Medico-legal principles - Duty of Care

    Medico-legal principles - OH&S Act 2004

    Occupational Violence - Introduction

    Occupational Violence - Staff support

    Common Assault - Crimes Act (Vic 1958)

    Assaulting Registered Health Practitioners - summary offence act 1966 (Vic)

    Assault Emergency Workers - sentencing act 1991 (vic)

    Zero tolerance

  • Why people escalate

    Mental health literacy

    Stress and mental illness

    Depression

    Johann Hari - “Lost Connections”

    Psychosis

    Social and interpersonal factors

  • Video - it’s never ok (nursing)

    Risk assessment - Intro

    Home visits - time management

    Home visits - parking and check-in

    Home visits - entering and exiting

    Video - Situational awareness

    Environmental factors

    Video - Signs of escalation

    Aggressor factors

    Video - Common signs of aggression

    Staff factors

    Staff factors - distance

    Staff factors - self awareness

    Video - Preparing for potential aggressor’s arrival

  • Layers of the brain and their functions

    Staying in the cortex

    Mult-sensory de-escalation

  • De-escalation

    Video - Threats and intimidation

    OVA on the phone

    PRN medication

    Categorising inappropriate behaviour

    Video - The 10 domains of de-escalation

    The ABC model of behavioural change

    A - Antecedent

    B - Behaviour

    C - Consequence

    Video - Options when de-escalation isn’t working

    Behavioural contracts

  • Code Grey or Code Black?

    Code Black

    Video - Code Greys

  • Restraint and seclusion

  • Breakaway considerations

    Breaks and ESCAPES!!

  • Reporting

    Post-incident debrief

    Video - it’s never ok (aged care)